|
>View discussions about this entry Country: Ghana
Organization: Freedom from Hunger
Focus of activity: Service/process
Year the initiative began (yyyy) 2006
Positioning in the Mosaic of solutions
Define the innovation: MicroBusiness for Health (MBH) primarily targets rural and underserved communities where access to basic health services and products is inadequate or non-existent. The initiative launches women in rural villages in a microenterprise that promotes and protects health as well as provides an income for the woman herself. Not unlike the Avon ladies who have become American institutions, MBH will be operated by a “Mamasante,” a woman who directly sells health-promoting products and provides health counseling—in the customers’ home. Mamasante’s products include a mix of high-impact, reliably priced health-promoting products as well as selected personal-care items that are in demand and can contribute to the sustained profitability of the business. The strategy employs a proven microfranchise system in which entrepreneurial women, supported by a sustainable distribution system, bring quality affordable products and consumer information to rural villages on a reliable basis.
Context for Disruption: Diseases of poverty, such as malaria and diarrhea, remain a major public health problem in places where inadequate health care resources and facilities are exacerbated by lack of individual knowledge about how to prevent and manage basic health problems. Malaria and diarrhea alone account for the major portion of health care-seeking and expenditures by families in many developing countries.
Yet, these conditions are preventable and/or treatable. In rural areas throughout the world, people living in poverty lack access to powerful, simple and inexpensive health-promoting products. Even when they have the money to buy products such as insecticide-treated nets, ORS, home water-treatment tablets, antibiotic ointments, contraceptives, or even soap, they are often difficult to find on a reliable basis. MBH will primarily target rural and underserved communities where access to basic health services and products is inadequate or non-existent. Inadequate access means physical distance from the nearest source. Impediments to access can also result from poor quality or higher prices, which are common in many rural markets. Even where public dispensaries are near, limited supplies or “stock-outs” can effectively deny access to critical health-protection products. Lack of consumer education on health products is another important impediment to access, as demand for products is often hampered by ignorance of their value or even of their existence. The multiple benefits of MBH will affect families and communities in several sustainable ways; it will reduce disease and death by significantly improving access to proven disease prevention and health-promoting interventions at the same time as educating families in their use and will explore making health products affordable by offering layaway or installment purchase plans for higher-cost items. Finally, MBH will also significantly improve livelihoods in the following ways: Delivery Model: MicroBusiness for Health will be operated by a “Mamasante,” a woman who directly sells health-promoting products—often right from a bag she will carry to identify her in the community. The strategy employs a proven microfranchise system in which entrepreneurial women, supported by a sustainable distribution system, bring quality products and consumer information to rural villages in their areas on a reliable basis. Each Mamasante receives training on her health products so that she can counsel her customers on topics such as how to hang an insecticide-treated net; how to treat her home water supply to make it safe for drinking; how to use contraceptives; how to recognize that a child is dehydrated and how Oral Rehydration Solution with zinc can help; how to use feminine hygiene products especially for women’s reproductive issues; how to coach children to wash their hands to protect from diarrhea; and even which shampoos are effective against head lice. Mamasantes will be equipped with referral cards that their clients can take to the nearest clinic for preferred service. They will be enabled to register people for a national health insurance plan by collecting the annual premiums. The Mamasante serves not only as a distributor for products, but also as a linkage to other health care systems and providers.
MicroBusiness for Health could clearly function well in urban and peri-urban areas. However, the initiative is being especially tailored to work in rural areas in order to reach a major portion of this underserved population. MicroBusiness for Health and its Mamasante entrepreneurs is initially being piloted in Ghana. Upon successful completion of this phase with a small group of Mamasantes, MBH will roll out in a phased approach to the entire country with a goal of reaching 80 percent of the rural communities within ten years. Key Operational Partnerships: Freedom from Hunger is working with the Ministry of Health and the Ghana Health Service, with local training institutions, with a growing network of rural banks and credit unions providing Credit with Education services, and with a wide variety of community-based organizations. As an example of one partnership, Freedom from Hunger is the sole distributor in Scojo Foundation reading (aka “working”) glasses in Ghana. The pilot group of Mamasantes has received training and product from the Scojo Foundation to provide vision tests, vision referrals and/or purchase of working glasses. Partnerships such as this will be invaluable to the viability and sustainability of the project; new partners are being evaluated and added as the project evolves. Adding tremendous input to the shape and formation of the initiative on the ground is an advisory group based in Ghana that is comprised of leading businesspersons in the fields of franchising, training, quality assurance, financial accounting, social marketing, and procurement and logistics.
MicroBusiness for Health is an initiative of Freedom from Hunger, a recognized expert in microfinance; adult education for improved health, nutrition and personal finance; and for partnerships with organizations that build local capacity for sustainable implementation of quality programs. In addition to creating and distributing programs and services that are proven effective, Freedom from Hunger is also known for innovation, finding new ways to bring effective self-help programs to families living on the margin of survival. Freedom from Hunger has worked in Ghana since 1985. Financial Model: The financial model is a social franchise network of wholesale to retail. Drawing from relationship sales models used by network sellers such as Shaklee or Avon, MBH is designed to have one level of retailer, the Mamasante, and to keep fixed costs low, support expansion and facilitate rapid scale-up through:
* Products and marketing strategies that are tested and proven prior to roll-out. * Consistent branding for Mamasante. * A profitable product mix. * Regular monitoring and follow-up training. * Sales incentives for high-impact, health-promoting products. * Penalties, including loss of franchise, for violating the rules. There are two levels of sustainable operations to consider: The direct-selling system has two other powerful benefits for potential entrepreneurs:
Effectiveness: MicroBusiness for Health is currently being developed in Ghana and is in its initial pilot phase, starting with a trial group of eleven Mamasante distributors. To date, each Mamasante has sold products and provided health information to an average of 65 customers during the trial period. Assuming that each household has 5.5 members, this translates to nearly 4,000 people who have benefited so far during the pilot phase from this program that provides basic health protection services in the homes of community members.
Scaling up Strategy: MicroBusiness for Health is in its nascent development, with the trial phase starting in 2006. Implementation has been designed for three phases, in order to carefully evaluate and assess progress at each stage as the initiative advances. Each aspect of this initiative, from product selection and distribution mechanisms, to training and management systems, will be evaluated for effectiveness in reaching the primary goals of the initiative: to provide access to life-saving products and information to the rural poor, and to make a living doing so. Freedom from Hunger utilizes three metrics upon which to base the evaluation of all our initiatives: scale, sustainability and impact. With regard to the MicroBusiness for Health initiative, the following factors will be examined along each aspect:
* Scale, or total number of chronically hungry people reached. In the case of MicroBusiness for Health, outcomes along these lines will include the number of customers—as well as the number of female customers, and the numbers of people attending information sessions—reached by the Mamasantes; * Sustainability, in terms of financial viability with regard to the profitability of the Mamasante herself and the long-term sustainability of the MicroBusiness for Health franchise; * Impact, or the improvement of food security status of the communities in which the Mamasante operates. Upon successful completion of design and implementation on a limited basis, the initiative will roll out to the country nationwide, in order to capitalize on economies of scale and impact.
Origin of the Initiative: In malaria-endemic West Africa, a child dies from malaria every 30 seconds. Addressing this entirely preventable need, Freedom from Hunger undertook a malaria initiative in West Africa that provides dialogue-based education on prevention, early detection and treatment of malaria through our Credit with Education programs.
Rigorous evaluation of our Malaria Initiative demonstrated that the main barrier to use of interventions such as insecticide-treated bednets or home treatment medicines was not people’s unwillingness to buy or use them, but lack of access and affordability. In difficult-to-reach rural areas, such products have not been readily available and the affordability of items challenges household cash flow. The MicroBusiness for Health initiative began as an attempt to close the critical gaps in access to insecticide-treated bednets but has grown into a more comprehensive microenterprise strategy to bring not only bednets, but many other health protection products, right to the doorstep of poor rural families. What are your two main challenges to finance the growth of your initiative: The largest challenges facing the MicroBusiness for Health initiative are of initial pilot investment, of the franchise and of the franchisees. Additional investment is needed to finance the costs to make the distribution network operational at the franchise level, which includes the development and testing of the operational systems, e.g. inventory and distribution management, business tracking and accounting systems, communications and marketing strategies, training in micro-business management, sales and products, amongst others. In addition, it will be necessary to design and implement an impact study, in order to fully assess the effectiveness, viability and replicability of the initiative. In addition, up-front investment is needed to support the Mamasante distributors, in order to remove any financial barriers of entry for a qualified and motivated entrepreneur. Different financing strategies are being examined, e.g. “sponsorship” by an individual investor to cover her start-up inventory and re-supply until her revenue stream allows her to manage a cash-and-carry sales strategy.
The operating budget of this initiative for FY08, which carries the initiative through its first phase, is $500,000. In order to reach operational scale, however, a budget at twice that amount would be needed for at least the first five years. How did you hear about this contest and what is your main incentive to participate? Our partner network informed us of this contest, which immediately caught our attention for reason of exposure. By sharing our ideas and experiences, we hope to enrich this initiative, and to trigger the actions and dreams of others, by sharing insight, thoughts, practical knowledge and vision.
Do you have an annual financial statement? yes
Do you currently have an annual financial statement that tracks profit/loss? yes
Contact Information:
Eden Rock
Director, Institutional Giving Freedom from Hunger (NGO) Discussions about this entry |


I had the opportunity to do market research for this venture as a grad student. My feeling from the ground, based on focus groups and interviews, was that this has the potential to be a very successful venture.
In regards to malaria and the selling of mosquito nets, I think it will take aggressive marketing/education to convince customers about the cost-savings of preventing malaria. Most women we talked to believed the nets currently available were too expensive. However, when you really looked at their finances, the amount of money they were spending treating malaria and the missed income due to absenteeism, the 'not affordable' claim did not appear logical. Of course part of the issue is that when a child is on their deathbed it is easier to raise money from family members but it's not easy to borrow money for a consumer good when nobody is sick. So to address that issue, I would couple a campaign about the cost-savings of preventative health with a payment installment plan, allowing costumers to 'rent-to-own' their mosquito net.